Company Policies

Your satisfaction of your purchases from Queen of Hats is very important to us. If you are not satisfied with your purchase for any reason, please let us know so we can take care of it right away. We also like to provide you with prompt delivery of all our products. Should we be out of a particular style, color, or size of an item, we make a special attempt to get the item for you. We will notify you of this via email or telephone communication.

Return Policy

We will be happy to accept a return, exchange or refund of merchandise within 15 days of original purchase. All merchandise returned must be unworn and hang tags should be fastened to the hat. We cannot accept any hats that have been worn or damaged. Any sizing tape that is placed in a hat is considered worn and not returnable. Any hat that has make-up stains on the hat or inside headband is not returnable.

When returning merchandise, please pack carefully in a sturdy box. The return address is:

Queen of Hats
560 Congress Street
Portland, ME 04101

If you should have any questions, please call the shop at 1-888-373-0602, or email us

Privacy & Security Policy

Queen of Hats takes the protection and proper use of your personal information seriously. We respect your privacy, and take great care to safeguard information in our possession.

We use a variety of technologies and processes for protection of our customer data. We use encryption technology whenever transmitting sensitive data such as credit and debit card information. Please note however that absolute security can never be guaranteed. We will never request your credit card or other personal information by email. Email is not a secure means of communication. Never include in an email your credit card number or other sensitive information. We will only request such information during secure transactions at our website.

We only store the information you voluntarily provide to us, including your name, address, phone number and log in information. This information is only kept for Account Retrieval purposes for your convenience.

Secure Shopping

Orders placed on our web site are encrypted using SSL technology, a secure means of transmitting credit card numbers. Should you have any concern at all about ordering electronically, feel free to call the shop at 888-373-0602 and place your order over the phone.

Our Email List

We offer a voluntary sign up for those who wish to share their email addresses for periodic notification of sales, new merchandise, and other news from Queen of Hats. All email addresses collected are used internally only. We do not share customer information (including email addresses), unless it is necessary to provide you with products or servicers available from Queen of Hats. We may disclose information when you tell us to do so, to identify or contact you.

Our Contact Information

To “opt out” or make other choices about receiving communications, to update your personal information, to place an order, or to submit comments or ask questions about our privacy policy, please contact us by email, telephone or postal mail:

Queen of Hats
560 Congress Street
Portland, Maine 04101

Tel: 207-772-2379 or 1-888-373-0602
Fax: 207-775-9087
Web Site:

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